SMS Messaging Consent & Opt-In

Overview

Brillify ("we", "us", "our") provides AI-powered business solutions including scheduling, appointment management, and customer communication services. As part of these services, we may send SMS (text) messages to customers who have provided their explicit consent to receive such messages.

This page describes how we collect consent, what messages we send, and how recipients can opt out at any time.

How We Collect Consent

We obtain explicit, informed consent from consumers before sending any SMS messages. Consent is collected through one or more of the following methods:

• Online scheduling forms where the customer provides their phone number and agrees to receive SMS messages
• Service request forms on our website or our clients' websites
• In-person or over-the-phone verbal consent documented in our systems when a customer books a service appointment
• Written consent forms signed by the customer at the time of service

In all cases, consent is voluntary. Providing consent to receive SMS messages is not a condition of purchasing any goods or services.

Sample Opt-In Experience

Below is a representative example of how customers provide consent to receive SMS messages when scheduling a service appointment:

Types of Messages We Send

Once a consumer has opted in, they may receive the following types of SMS messages:

• Appointment confirmations — confirming a scheduled service appointment
• Appointment reminders — reminders ahead of upcoming appointments
• Schedule changes — notifications about rescheduled or canceled appointments
• Service updates — status updates related to an active service request
• Follow-up messages — post-service follow-ups and satisfaction inquiries

We do not send marketing, promotional, or advertising messages via SMS unless the consumer has separately and explicitly opted in to receive marketing communications.

Message Frequency

Message frequency varies based on your service activity. Typically, customers receive between 1 and 10 messages per month related to their appointments and service requests. You will never receive more messages than necessary to support your scheduled services.

How to Opt Out

You can opt out of receiving SMS messages at any time using any of the following methods:

After opting out, you may receive one final confirmation message. No further messages will be sent unless you re-subscribe.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Brillify does not charge any additional fees for SMS messages. Contact your wireless carrier for details about your messaging plan.

Supported Carriers

Our SMS messaging service is compatible with all major U.S. mobile carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

Privacy & Data Protection

We respect your privacy. Phone numbers and consent records are stored securely and are used only for the purposes described in this policy. We do not sell, share, or rent your phone number or personal information to third parties for marketing purposes.

For complete details on how we handle your data, please review our Privacy Policy.

Contact Us

If you have any questions about our SMS messaging practices, please contact us: